Refund Policy

1. No Returns / Refunds for Courier Damage

All orders are packed carefully before dispatch and confirmed to be in good condition.
CardrizardTCG cannot be held responsible for dents, creases, or damage occurring during shipping.

If the item is time-sensitive, fragile, or the condition is important to you, we strongly recommend self-collection or arranging a meet-up.

2. Mandatory Unboxing Video for Damage Claims

If you wish for us to help raise a claim with the courier on your behalf, you must provide an unboxing video that meets all the following requirements:

The video must:

Start before the parcel is opened
(show the outer packaging, shipping label, and the courier’s tape/stickers)

Be taken continuously in one take (no pauses or cuts)

Show the product being removed fully from the packaging

Clearly display the item seal before opening

Capture the entire process, from unopened parcel → item condition

This protects both buyer and seller, ensuring the item was not swapped or tampered with before recording.

Without such a video, we are unable to assist with courier claims.

3. No Returns for Opened or Unsealed Products

Because Pokémon products are collectible and highly swappable, any opened, unsealed, or tampered item is strictly non-returnable.

4. Our Commitment

We will always:

Pack items safely

Provide accurate product descriptions

Assist with courier claims when proper video evidence is provided

Thank you for understanding that these policies help keep the buying experience fair for everyone.